Returns & Exchanges
At Zhivago, we want you to be completely satisfied with your purchase. If your garment isn't the perfect fit, you may return or exchange eligible items within 30 days of delivery provided they are in original condition with all tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and untampered.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing